How do I change my Rius plan?

In Rius, an organization admin changes plan from Settings → Plan & usage by clicking Change plan, picking the new plan and confirming the quote. An upgrade applies right away, and you pay the prorated difference for the rest of the period. A downgrade is scheduled for the end of the current period, and your current plan and limits apply until then.

How it works

Billing is per organization, and only organization admins can change plan. Members see “Only organization admins can manage billing.”

When the organization already has a plan, Plan & usage shows it with Change plan and Manage billing. The two kinds of change behave differently:

• Upgrade: it applies right away. You are charged the prorated difference for the rest of the period, and the renewal date does not move.
• Downgrade: it is scheduled for the end of the current period. Until then the current plan and its limits apply. Plan & usage shows the scheduled change as Plan change scheduled.

If spans go over the allowance in a month with a plan change, Rius bills the spans before the change at the old plan’s overage rate and the spans after it at the new plan’s rate. For the full billing rules, see Plans and billing. For how Rius prices each call, see Track LLM and agent cost.

The plans, in US dollars, billed monthly, before tax:

• Core: $19 / month, 500,000 spans included, overage $14 per million spans.
• Growth: $79 / month, 2,500,000 spans included, overage $12 per million spans.
• Pro: $199 / month, 10,000,000 spans included, overage $10 per million spans.

Set it up

1. Sign in as an organization admin and open Settings → Plan & usage.
2. Click Change plan, or Upgrade plan if you came from a usage notice, and pick the new plan.
3. Review the quote. It shows what is charged today, the new monthly total and the next charge. Prices are before tax, and today’s charge includes tax. What changes lists the limits that move with the plan.
4. Click Confirm change.

Settings → Plan & usage → Change plan → pick the new plan → Confirm change

5. For a downgrade, check Plan & usage for Plan change scheduled. Click Keep current plan before the period ends to withdraw it.
6. If the downgrade leaves you with more workspaces than the new plan allows, Plan & usage shows Workspaces · which ones stay. An admin has 48 hours to tick exactly as many workspaces as the plan allows and click Keep the selected workspaces. You can change the choice until the 48 hours are up. If nobody chooses, the oldest workspaces stay and the rest are paused. Paused workspaces refuse ingest with HTTP 402, and their data stays readable. An upgrade, or deleting workspaces until you are back within the limit, resumes them.

If you are still on the trial, there is no plan to change yet. Click Choose a plan on the same page and subscribe through Stripe Checkout. Subscribing during the trial ends it, and the remaining trial days are not kept. The trial lasts 30 days or 500,000 spans, whichever comes first, and needs no card.

What you get

• A quote before you commit, with today’s charge, the new monthly total and the next charge.
• Higher limits right away on an upgrade, and no change to your renewal date.
• A downgrade that waits for the end of the period, so you keep your current limits until then, and a way to withdraw it with Keep current plan.
• Overage billed at the right rate on each side of the change.
• Higher ingest rates per workspace on a higher plan: 25,000 spans per minute on Core, 50,000 on Growth and 100,000 on Pro. Above the rate, ingest refuses the request with HTTP 429.
• More members, workspaces and alert rules on a higher plan. Core allows 2 members, 2 workspaces and 10 alert rules. Growth allows unlimited members, 5 workspaces and 25 alert rules. Pro allows unlimited members, 20 workspaces and 100 alert rules.

When something else fits

• To update your card, download invoices or cancel, use Manage billing, which opens the Stripe customer portal. A canceled plan runs to the end of the period, and changing plan while a cancellation is scheduled keeps the subscription.
• For larger volumes, an Enterprise plan is arranged through help@glassflow.ai. Pro does not stop at 10,000,000 spans: spans beyond it are billed at $10 per million.
• If you are a member and not an admin, ask an organization admin to make the change.

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