Plans and billing
Billing is per organization. A new organization starts on a free trial and subscribes to a plan from Settings → Plan & usage, through Stripe Checkout. Only organization admins manage billing; members see “Only organization admins can manage billing.”
Organizations created before 2026-09-29 are not affected: nothing changes for them, and their Plan & usage tab reads “Plan & usage isn’t available yet”.
The trial
Every new organization gets a trial on the Core plan’s limits. It lasts 30 days or 500,000 spans, whichever comes first, and needs no card. During the trial the organization can have 2 members, 2 workspaces, and 10 alert rules. Plan & usage shows the date the trial ends and a meter for each limit, and the sidebar shows how many trial days are left.
When the trial ends, subscribe to a plan to keep sending traces. Everything already stored stays readable.
Plans
Prices are in US dollars, billed monthly.
| Core | Growth | Pro | |
|---|---|---|---|
| Price | $19 / month | $79 / month | $199 / month |
| Spans included per month | 500,000 | 2,500,000 | 10,000,000 |
| Overage per 1M spans | $14 | $12 | $10 |
| Members | 2 | Unlimited | Unlimited |
| Workspaces | 2 | 5 | 20 |
| Alert rules | 10 | 25 | 100 |
For larger volumes, an Enterprise plan is arranged with us: write to help@glassflow.ai.
Overage
Spans beyond the plan’s monthly allowance are not refused. They are billed at the plan’s overage rate, prorated per span rather than rounded up to a whole million, and appear on the next monthly invoice. Plan & usage shows the month’s spans against the allowance.
Limits
Members, workspaces, and alert rules are hard limits. Inviting a member, creating a workspace, or creating an alert rule past the limit is refused, and the console shows “limit reached” with a link to Plan & usage.
Subscribe
- Open Settings → Plan & usage and click Choose a plan.
- Pick a plan. Each one lists its price, what is included, and its overage rate.
- Review the summary on Subscribe to plan. If you have a promo code, enter it under Promo code and click Apply. The summary shows the discount as its own line. A code only works on a new subscription and covers a set number of monthly charges; your invoice shows the final amount. If you go Back, the code is kept and the plans it covers show the discounted price. Click Continue to payment. Subscribing during the trial ends the trial: the remaining trial days are not kept.
- Enter your card on the Stripe Checkout page.
- Stripe sends you back to Plan & usage, which reads “Confirming your payment…” and then “Payment confirmed”. The plan is active right away.
If the page says “This checkout expired” or “Payment did not go through”, choose the plan again.
Invoices, payment details, and cancelling
The console does not yet manage a subscription once it is active: there is no in-app plan change, card update, cancellation, or invoice list. Until there is:
- Invoices and receipts arrive by email from Stripe each month.
- A failed payment puts a “Payment failed” banner in the console. Ingest keeps running while Stripe retries the charge, and Stripe’s email links to the invoice so you can pay it with another card. If every retry fails, the subscription is cancelled, the organization is locked, and an admin can subscribe again from Plan & usage.
- To change plan, update your card, or cancel, write to help@glassflow.ai from an admin’s address.